With Digital Banking, online banking has never been easier. You can get up-to-the-minute account information, transfer funds, make payments on Citizens Bank loans or credit lines, and much more. Below, you’ll find answers to some of our most frequently asked questions. Need more help? Contact our friendly Customer Service team at 866-882-2265 or customerservice@citizensbank24.com.

Click Here or if you need assistance please call customer service at 866-882-2265.
There is no fee to access your accounts through Desktop Digital Banking.  You can view your account balances, review transactions, or make transfers.
You can view account balances and transactions history, transfer money, and download transactions to a personal financial manager and much more.  
The system will always default to show the last 15 days history at login.  You may change the dates to view by clicking "View Transactions." Banking statements are available up to 18 months beginning the date you enter into Digital Banking.
To reset your password: If you have registered your email address and completed the security questions, you may click Forgot Password on the Login page.  Follow prompts including a verification  code which can be sent by Voice, Text, or email then insert your new password.   If you have not registered your email address or you are still having an issue, you may contact customer service at 866-882-2265 or customerservice@citizensbank24.com.

To change your password: Login to Digital Banking - Tools: Settings: Security -  then click on the small pencil on right side and enter current password along with new password then Save Changes. If you are locked out of your account or are still having an issue, you may contact customer service at 866-882-2265 or customerservice@citizensbank24.com.
You may contact customer service at 866-882-2265 or customerservice@citizensbank24.com.
Yes, you may download into: Open Financial Exchange (OFX), Quicken (QFX), Intuit QuickBooks (QBO), Intuit QuickBooks (IIF), Personal Finance (QIF), Spreadsheet (CSV), or Word Processing (TXT).   
When prompted to select your financial institution, select "Citizens Bank Tri-Cities".  
Yes, you may schedule future one-time transfers or future transfers by frequency (weekly, monthly, yearly).