Personal Mobile & Digital Banking Services

With Digital Banking you can:

• Get up-to-the minute account information
• Transfer funds between accounts
• Make payments on Citizens Bank loans or credit lines
• View front and back digital images of your cancelled checks
• View and download checking and savings account statements
• Export your account info into programs like Microsoft Money or Quicken
  
  

With Online Bill Pay you can:

• Pay as many bills as you want
• Control when bill payments are scheduled
• Enter, edit, or delete payments 24/7
• Pay merchants that accept electronic payments with rapid transfers
• Pay other merchants with an automatically prepared and mailed paper check
  
  

How to get started:

Log into Digital Banking here then click LOGIN at the top of the page.

With CitizensBank24 - Mobile, you have instant access to your accounts wherever you go.

Smartphone users can enjoy the convenience of our iPhone and Android apps, and customers with a web-enabled phone can access the interface with their browser. For quick account info, you can use the Text Message Banking option with any phone that supports texts. And, as always, you’re protected by cutting-edge security technology when you bank with Citizens.

With CitizensBank24 - Mobile you can:

• Check account balances
• See recent transactions
• Transfer money between accounts
• Electronic Bill Pay
  • Pay bills
  • Set up new vendors
• Make deposits with EZ Deposit Mobile* (Apple and Android apps only)
• Find your nearest Citizens Bank ATM or branch (Apple and Android apps only)
  
• Manage your Debit Mastercard(s)®. 
  • Turn your debit card on and off
  • Set spending limits based on dollar amount, transaction type, merchant type
  • Set specific regions where the card can and can’t be used
  • Set parental controls and monitoring
  • Get instant alerts on specific types of transactions

How to get started:

Log into Digital Banking by clicking LOGIN at the top of the screen, select Options, click on Mobile Settings, and follow the onscreen instructions.

How to download the app:

The CitizensBank24 – Mobile app** is in Google Play or your favorite app store, or you can download the latest and most convenient version for Apple or Android devices here***.

* Deposit limits and other restrictions may apply. 

** Most smartphones and web-enabled mobile phones can be used with our mobile banking service. Mobile banking use is subject to the terms and conditions of the Citizens Bank Digital Banking Agreement.

*** Your wireless service provider may charge additional fees for data usage and text messaging. Consult your wireless provider for details.

Our free Bank-By-Phone option make your everyday financial management even easier.

Want a fast way to access account information, perform transactions, and make payments right from your landline or mobile phone without the need for an app? Bank-By-Phone makes that possible.

With Bank-By-Phone, you can:

• Check account info
• Transfer funds
• Make loan payments
• Manage your debit card

Just call our toll-free line at (877) 543-8745.

To report a lost or stolen debit card, increase daily debit card limit, or report travel plans, call (866) 882-2265. 

Receive your monthly bank account statements quickly and securely.

With eStatements, you don’t have to worry about snail-mail slowdowns, and you don’t have to archive paper files. Your statements are easily downloadable and available on your Digital Banking eDocuments portal for up to 18 months. eStatements are highly secure with our use of the latest encryption technology and fraud prevention software. eStatements are also mobile friendly; allowing you to size them to your mobile device for best visibility.

How to get started:

1. Log into Digital Banking here
2. Navigate to Accounts
3. Navigate to eDocs

Update your Subscription Settings to Online on the accounts you prefer to receive electronically and click Continue.

When your statements are available, you will view them by navigating to Accounts, then eDocs and to the Documents tab. Select your account number and click View Documents.